Quality Guarantee

• Standard Warranty

  Should any tyre covered by this Standard warranty become unusable due to a workmanship or material related condition during its usable tread life (more than minimum groove depth), Hankook will give a credit by the percentage of original tread depth remaining on the tyre.

• ELIGIBILITY

  This standard warranty applies to the purchaser of any new tyre manufactured by HANKOOK Tire Co., Ltd. Eligible tyres shall be used on the vehicle on which they were installed according to Hankook’s recommendation.

  Customers must lodge a claim for the cost price of the tyre.

• WHAT IS WARRANTED AND FOR HOW LONG

  1. Warranty Validity

  This warranty is valid till reaching the minimum depth of groove index Tread Wear Indicator* or 5 years from purchased date, whichever occurs first.

  TWI: Tread Wear Indicator – Minimum groove depth to use the tyre by law (1.6mm)

• 2. Conditions of Claim

  • 1)Customers must make a claim from the store where the tyres were purchased. The store will then contact Hankook directly..
  • 2)Tyres must be purchased through authorised Hankook Tyre Australia dealers.
  • 3) Hankook Tyre Australia reserves the right to inspect a claimed tyre(s), to assess eligibility, and to contact a customer to verify the claim.
  • 4)Claim must be accompanied by original customer invoice, containing all the following information:
  • • A.Customer name and address, and purchase date
    • B.Customer contact details (phone and/or email)
    • C.ustomer vehicle make, model and mileage
  • 5) For tyres that are fitted as original equipment, please contact the dealership where you purchased your car. The dealership representative will follow the procedures to the Hankook Tyre Australia claim process.
  • 6)Each claim can only be examined by Hankook or Hankook's Authorised Dealer.
  • 7)In order to make a correct inspection by Hankook or by Hankook’s authorized dealer, the customer is obliged to deliver the product to one of the service points including the rim on which it was used if the tyre fault is visible only after filling it with the air.
  • 8)Hankook Tyre Australia reserves the right to reject a claim based on the tyre not meeting any of the above criteria, or if recommended tyre care guidelines are not followed.

  NOTE TO DEALERS : To eliminate fraudulent claims, no warranty claim will be approved without customer contact information, and meeting the above criteria.

• What is not Covered

  This standard warranty does not apply to tyres which are being serviced under the following conditions:

  • 1.Any products that were repaired regardless of method, scope of repair and person who made the repair.
  • 2.Premature/Irregular wear or tyre damage due to:
  • • 1)Road hazards such as punctures, cuts, snags, scuffs, carcass bruised or impact breaks.
    • 2)Fire, wreck or collision.
    • 3) Improper inflation, overloading, high speed spinning, improper mounting or demounting, running flat, off-road use, racing, vandalism, wilful damage or abuse.
    • 4)Misalignment, wheel imbalance, defective brakes or shock absorber use of tyre chains.
    • 5)Any tyre which has failed as a result of adding material (e.g. tyre fillers, sealant, or balancing substances)
  • 3. Continued use while flat or service under/over inflation.
  • 4. Ozone or weather cracking on tyres over four (4) years old from the date of manufacture
  • 5. With less than the minimum tread wear depth of 1.6mm.
  • 6. With the serial number cut or buffed.
  • 7. Ride disturbance due to abnormal wheels or after the first 0.8mm of treadwear or 5,000km or 1 year from date of purchase, whichever occurs first.
  • 8. The warranty does not cover compensation for time delays, temporary vehicle stoppage, discomfort and costs and inconvenience related to claim submission, calling technical service, extra travel time, extra wages, vehicle downloading, hiring substitute vehicle, vehicle reloading.
  • 9. The warranty does not cover any financial losses: profit, income, expected savings, company value losses and etc.
  • 10. The warranty does not cover any other damages, losses and injuries caused directly or indirectly by product fault, assembly mistakes or carelessness, or any mistake of providing tyre services.
  • 11. The warranty does not cover Hankook branded tyres that are imported and sold by unauthorized dealers of Hankook Australia Pty Ltd.

• WARNING

  All tyres must be routinely inspected for damage or abnormality and removed from service or repaired as needed. All inflation pressure must be checked with a gauge and maintained at recommended levels. Failure to do the preceding or to abuse or otherwise improperly maintain your tyres may result in premature deterioration, tyre failure, accident and injury or death.

• Hankook will replace a range of Ventus tyres which are damaged by road hazards

  You’ve made the right decision by choosing Hankook Tyres. The last thing you want is foryour quality tyres to be damaged by road hazards. You shouldn’t be worried about bearingthe costs of dangers outside of your control such as potholes, nails and debris. We want you back on the road and we want you to stay there for longer. This is why we offer a replacement warranty at no extra cost for a range of Ventus tyres, as a thank you for purchasing Hankook. Be one with it.

• Terms & Conditions

• Hankook Tyre Road Hazard Warranty Criteria Hankook Tyre Australia will warrant a Hankook tyre against road hazards, within the first 12 months of tyre use (conditions apply

  1. Customer Claims Conditions

  • 1) Warranty is effective for all purchases from 1st November 2014.
  • 2)Tread must be no more than 25% worn from manufacturer new tread depth specifications.
  • 3) Claim must be made within one year from the purchase date, accompanied by an original customer invoice, including customer details set out below.
  • 4)Hankook Tyre Australia reserves the right to inspect a claimed tyre(s), to assess eligibility, and to contact a customer to verify the claim.
  • 5) Tyres must be purchased through authorised Hankook Tyre Australia dealers.
  • 6)Damage caused by mechanical and wheel alignment issues, inflation other than that stated on the vehicle placard including over/underinflation, vandalism, competition/racing or commercial and taxi use is not covered.
  • 7) Hankook Tyre Australia reserves the right to reject a claim based on the tyre not meeting any or all of the above criteria.
  • 8) The Ventus Road Hazard Warranty is different to the Original Equipment Guarantee.

• 2. Inclusion/exclusions
  All Hankook Ventus branded tyres covered under this Road Hazard warranty, excluding:

  • 1) Original equipment tyres – the original equipment tyres on a vehicle.
  • 2)Runflat tyres.
  • 3) Competition tyres (including but not limited to F200, Z206, Z207, Z221, Z214, Z209, Z210, Z213, R201, R202, R203, R204, SR10).

• 3. Requirements
  In the event of a customer claim, AND TO AVOID FRAUDULENT CLAIMS, the following criteria must be met by the dealer submitting the claim:

  • 1) Tread must be no more than 25% worn from new.
  • 2)Claim must be made within one year from the purchase date listed on invoice.
  • 3)Claim must be accompanied by original customer invoice, containing all the following information:
  • • A. Customer name and address, and purchase date
    • B. Customer contact details (phone and/or email)
    • C. Customer vehicle make, model and mileage
    • D. Hankook tyre pattern, size and pressures (if applicable)
  • 4) Note that minor repairs to the tyre are permitted in accordance with the Australian Tyre Repair Standard. Claim is only valid if the tyre is unserviceable (eg: unable to be repaired by a minicombi-repair). A tyre with more than one penetration will require replacement. The Warranty covers tyres that are no longer useable due to road hazard damage.
  • 5) Claims may be rejected if the above criteria is not met, or recommended tyre care guidelines are not followed.
  • 6)Warranty is effective for all purchases from 1st November 2014. Tyres purchased before 1st November 2014 may be eligible for the supplanted Hankook Road Hazard Replacement Guarantee.

• 4. Dealer information
  Assess the above criteria regarding the validity of the claim. Dealers are recommended to assure and provide customer satisfaction. A legitimate and successful claim should result in the following:

  • 1) A new tyre with the same size and pattern being fitted to the customer’s vehicle free of charge.
  • • A.If not in stock, arrange for same-day delivery where possible.
    • B. Dealer to retain the claimed tyre for assessment by a Hankook representative.
  • 2) Taxes, service charges, fitting, balancing and scrap fees to be covered by dealer. No charge is to be passed on to the customer for these services.

• Dynapro HP2 (RA33) gets 80,000km Mileage Guarantee

  At Hankook Tyre, we believe in going the distance. Which is why our mileage warranty is designed to give you 80,000 kms of ‘no fuss’ driving on our Hankook Dynapro HP2 (RA33) SUV tyre.
  That’s almost the equivalent of driving around Australia 6 times!

• Terms & Conditions

• To be eligible for the Mileage Warranty of Dynapro HP2

  To be eligible for the Mileage Warranty of Dynapro HP2

  • 1. Tyres in a set of 4 or more plus a wheel alignment must be purchased in a single transaction at a Hankook authorised dealer.
  • 2. The size of the tyre must be included in the list of sizes covered by the Mileage Warranty program.
  • 3. Dealers and customers must agree to the Terms and Conditions and sign on the signature space of the Service Booklet.
  • 4. At the time of purchase, wheel balancing and alignment must be conducted.
  • 5. The service must be conducted every 10,000 km or 6 months, whichever comes first, at a Hankook authorised dealer. Tyres must be rotated at every service, and the service must include visual inspection, checking for appropriate tyre pressure, wheel balancing and alignment, and receiving appropriate services when needed.
  • 6. The original purchase invoice, wheel alignment invoices and Service Booklet should be retained for the whole period of mileage warranty program.
  • 7. Replacement tyre refers to Dynapro HP2 or an equivalent Hankook tyre of our choice should Dynapro HP2 become unavailable.

  Warranty is not transferable for a change of vehicle ownership, and expires after the warrantied kilometres or 5 years from the date of purchase, whichever comes first.

• Exclusions

• This Warranty excludes the following

  • 1. Tyres which are unevenly worn down to the tread wear indicators.
  • 2. Tyre sizes which are not qualified under the list of Mileage Warranty program.
  • 3. Damages including but not limited to punctures, gutter damage, breaks/cuts from foreign object, vandalism, wilful damage or chemical degradation.
  • 4. Wear caused by improper use, including but not limited to improper inflation, overloading, wheel imbalance, defective vehicle mechanical components, misalignment and off-road use.
  • 5. Tyres used in commercial services, motorsport, competitive use and towing.
  • 6. Tyres supplied as original equipment.
  • 7. Any tyre that has not been repaired in accordance with the industry standards.

  All four Dynapro HP2 tyres must be fitted to the same vehicle to be eligible. Liability and losses of a consequential nature are limited to the extent permitted by law.

  For more information regarding the Hankook Dynapro HP2 (RA33) Mileage Warranty program, please download the Mileage warranty program service booklet . Dealers can download the leaflet to find out how it works for them

Hankook has the right solution for every route

• Bus & Truck Tire Range
• Introduction for each segment
• Legend for table with technical data
• Technical data of all tires

Rim & Accessories

The rim is the part of the wheel which support tire.

• Technical data of rims
• Tubes and flaps
• Mounting and demounting
• Tube-type tire mounting
• Demounting
• Tubeless tire mounting
• Demounting
• Tubeless rim valve mounting
• About dual spacing

Maintenance & Care

One of the most important aspects of tire maintenance is proper inflation

• About tire Inflation
• Truck alignment & tire
• Tire damage

Truck & Bus Tire Usage Guide

This Guide will help you choose the most appropriate tire driving condition and the region.

Long Haul

Long haul tire is ideally suited for long distance driving on express highways and good road conditions. It not only saves fuel consumption but also provides excellent riding comfort and handling performance.

Regional haul

Regional haul is engineered for driving pleasure on state roads. It has excellent traction and grip. Similar to the regional haul, long and regional haul is for not only state roads but also long distance. It has well-balanced fuel efficiency, traction and grip.

Urban

'Urban tire is primarily used for driving through city streets. With greater wear resistance, the urban tire has a long life and designed to show great braking and driving performance.

On&Off Mixed & Off road'

Off and mixed of on/off road tires show distinguished traction on unpaved road so that it boasts high performance and resists cutting or chipping.

• 보증 대상

  구매일 기준 2년 (구매일자를 증명하지 못할 시 제조일자 기준으로 시행)이내로 마모율이 50% 이내인 제품

• 보증 범위

  • 사용자 과실 또는 사용자 과실이 아닌 경우로 인한 '코드 절상'인 경우
  • 코드 절상이 발생한 상품만 보상을 실시하며, 코드 절상 발생 時 최초 1회에 한하여 보증
    (타이어 장착비, 밸런스, 기타 서비스 비용은 사용자가 부담합니다)

• 코드 절상이란?

  차량운행 중 외부의 돌출물이나 기타 충격에 의해 타이어 옆면이 부풀어 오르는 현상

• 

• 타이어의 골격을 이루는 카카스 코드가 외부 충격으로 끊어지면, 내부의 높은 공기압이 끊어진 부위를 집중적으로 밀어내기 때문에 타이어 옆면이 혹처럼 부풀어 오르는데, 이것을 코드 절상이라고 합니다.

• 

  

• 보증 제외

  • 고의로 흠집이나 변형, 손상을 발생시킨 경우(타인에 의한 경우도 포함)
  • 외부의 화학물질(약품)과의 접촉에 의한 경우
  • 경주용으로 사용한 경우
  • 차량에 적합하지 않은 규격의 타이어를 사용한 경우
  • 잘못된 장착, 부적절한 차륜 정렬 등 차량의 이상에 의한 경우
  • 신차 출고 시 장착된 타이어는 제외
  • 구입일로부터 2년을 초과한 경우
  • 마모율이 50%를 초과한 경우
  • 수리한 흔적이 있는 경우
  • 트레드(노면과 접지되는 면) 부위의 손상 혹은 관통으로 사용이 불가능한 경우

  ※ Run Flat(타이어 내부 끌음)현상 에 의해 타이어 옆면이 부풀은 현상은 제외

• 

  

• 무상보증 대상 제품 안내

  • 

    벤투스 프리미엄 스포츠

    Ventus S1 evo3

    유럽 명차가 선택한 고성능 스포츠 타이어

    자세히 보기
  • 

    벤투스 프리미엄 컴포트

    Ventus S2 AS

    고속주행에서 느끼는 Comfort Technology

    자세히 보기
  • 

    벤투스 프리미엄 스포츠

    Ventus S1 evo2 SUV

    유럽 명차가 선택한 고성능 스포츠 타이어

    자세히 보기
  • 

    벤투스 프리미엄 컴포트

    Ventus S2 AS X

    고속주행에서 느끼는 Comfort Technology SUV 타이어

    자세히 보기
  • 

    벤투스 스포츠

    Ventus V12 evo2

    스포츠 드라이빙 매니아들이 가장 많이 선택하는 타이어

    자세히 보기
  • 

    벤투스 컴포트

    Ventus S1 noble2

    새롭게 태어난 프리미엄 그 이상의 프리미엄 타이어

    자세히 보기
  • 

    벤투스 컴포트

    Ventus V2 AS

    편안한 승차감을 느낄 수 있는 최고의 Family 세단용 타이어

    자세히 보기 ※ K127B, K117B, H452B, K125B, K127C, H125 포함
  • 

    키너지 EV

    Kinergy AS EV

    전기차의 주행 Balance를 완성시키는 타이어

    자세히 보기

• 운영기간

  2021년 7월 ~ 2022년 6월

• 보증 대상

  구매일 기준 3개월 이내로 마모율이 30% 이내인 제품

• 보증 범위

  비드 사고, 지퍼 크랙 , 코드 절상

• 

  

  

• 보증 제외

  • 고의로 흠집이나 변형, 손상을 발생시킨 경우(타인에 의한 경우도 포함)
  • 외부의 화학물질(약품)과의 접촉에 의한 경우
  • 차량에 적합하지 않은 규격의 타이어를 사용하거나 잘못된 장착에 의한 경우
  • 구매일로부터 3개월을 초과한 경우
  • 트레드 부위가 이물질에 관통된 경우 (ex. 못, 철판)
  • 수리한 흔적이 있는 경우
  • 보증서를 소유하고 있지 않은 경우/온라인 인증이 안되어 있는 경우

• 무상보증 대상 제품 안내

  • 

    벤투스 프리미엄 스포츠

    유럽 명차가 선택한 고성능 스포츠 타이어

    자세히 보기
  • 

    벤투스 프리미엄 컴포트

    고속주행에서 느끼는 Comfort Technology

    자세히 보기
  • 

    벤투스 프리미엄 스포츠

    유럽 명차가 선택한 고성능 스포츠 타이어

    자세히 보기
  • 

    벤투스 프리미엄 컴포트

    고속주행에서 느끼는 Comfort Technology SUV 타이어

    자세히 보기
  • 

    벤투스 스포츠

    스포츠 드라이빙 매니아들이 가장 많이 선택하는 타이어

    자세히 보기
  • 

    벤투스 컴포트

    새롭게 태어난 프리미엄 그 이상의 프리미엄 타이어

    자세히 보기
  • 

    벤투스 컴포트

    편안한 승차감을 느낄 수 있는 최고의 Family 세단용 타이어

    자세히 보기 ※ K127B, K117B, H452B, K125B, K127C, H125 포함
  • 

    키너지 EV

    전기차의 주행 Balance를 완성시키는 타이어

    자세히 보기

• 안심서비스

  구매 후 1년간 16,000km 이내 주행 중 발생한 타이어 파손 건에 대해 동일 타이어로 보상해주는 서비스 (차량 1대당 1회에 한하여 타이어 1개 보상)
  전국 티스테이션 및 더타이어샵 매장에서 Ventus, Dynapro, Kinergy, Icept 브랜드 상품 2개 이상 구매 시 가입 가능

• 보증 제외

  • 수리 가능한 단순 펑크, 휠얼라인먼트 및 편마모, 단차마모 등의 이상 마모로 인한 교체
  • 포장도로 및 간선도로 외에서 운행 중 발생한 사고
  • 경주용, 임대용('허','하','호' 차량번호가 있는 렌트차량), 택시, 경찰차, 구급차, 기타 긴급용도로 사용되는 차량
  • 티스테이션 이외 장소에서 타이어를 교체 또는 수리하는 경우
  • 자동차보험으로 보상처리 가능한 대물사고
  • 11인승을 초과하는 승합차
•